Lead multiple DevOps/SRE teams for 10 hosted healthcare SaaS products across
multiple business units: Linux and Windows stacks on multi-region Azure, GCP and a
VMware colocation datacenter, under HIPAA, SOC 2 and FDA QMS.
- Peaked at 13 engineers across 3 team leads.
- Created the company’s first DevOps career ladder. Ran every hire and exit across
the teams: two exits, two DBAs, two backfills, three growth hires; delivered three
promotions; hired a senior engineer from outside into a team-lead role.
- Stood up the DBA function. Moved planning from quarterly to a two-year roadmap.
- Manage $5M+ annual multi-cloud spend; Azure Hybrid Benefit saves $520K/year.
- 99.99% uptime 10 of 12 months last year. Database-incident blast radius cut from
17 clients to 1-2; ~50% MTTR reduction; 60% responsiveness gain on a flagship product.
- Monitoring coverage up 4x with low alert fatigue; client-network and internet-path
monitoring cut related Code Reds 70%.
- Directed DR across 8 product lines in the 2024 CrowdStrike outage (18-hour full restore).
- Secured a pipeline mandate; blue/green Kubernetes deployments; monitoring-as-code
in Terraform.
- Zero critical/high vulnerabilities on public workloads (from 1,500+). Lead the DevOps
side of SOC 2 and HIPAA audits; guardrail for an FDA-regulated product’s certification.
- Rescued a stalled cloud release of an FDA-regulated product and delivered it ahead of
its integration date. Pre-sales partner to Sales on fit/gap and add-on scoping.
Founded and commanded an electronic-warfare counter-drone unit supporting
Ukrainian defense operations.
- Synthesized input from product experts and theater experts into a strategic
call: most allied counter-drone units were fixated on RF jamming — a downstream
tactic, easily adapted around — rather than disrupting the kill chain further
upstream through direct targeting of enemy drone operators and disruption of
production capacity. Advocated for and trained toward the upstream approach;
this is roughly the direction counter-drone doctrine across the war ultimately
took.
- Assessed Ukraine’s highest-priority counter-drone capability gaps directly from
unit-level battlefield conditions, translating that into concrete equipment and
training requirements.
- Evaluated the available electronic-warfare/counter-drone product landscape
against those requirements.
- Evaluated strategic/theater-level organizations versus regimental-level units as
delivery targets, and chose regimental delivery — the level positioned to act
fastest on the data the systems produced.
- Raised funds and ran procurement to source assessed equipment; managed delivery
into theater.
- Operated in a deliberately ambiguous environment: the U.S. State Department
tolerated but didn’t endorse the effort, and periodically steered toward
lower-risk courses of action. Made independent, calculated decisions to proceed
where battlefield judgment diverged from that guidance.
- Personally delivered training to 3 Ukrainian units over 9 months — the scale
sustainable without further fundraising — on equipment operation and the
upstream kill-chain framing above, and cross-trained a team member to extend
delivery capacity beyond himself.
Led a 6-person SRE team supporting Linux and Windows production workloads
across hybrid AWS/GCP.
- Built Terraform-driven New Relic observability, modular and versioned,
adoptable by product dev teams for self-service reliability.
- Formalized a liaison program between SRE and product development teams —
improved observability adoption and accelerated feature deployments.
- Groomed an SLO/SLI backlog covering the four golden signals.
Epiq Systems
Sep 2013 - Jun 2021
Site Reliability Engineering Manager
Jun 2018 - Jun 2021
Managed a 6-person SRE team delivering application-centered, full-lifecycle
Linux solutions.
- Operationalized Epiq’s first cloud-native application (Epiq Discovery) —
auto-scaling Ubuntu farm, Aurora Postgres, Kafka, ALB/ELB, S3, VPCs.
Engineered an A/B DB pattern that cut CD pipeline deploy time by 90%.
- Ran 300TB Oracle RAC clusters plus MySQL, Aurora, Postgres, and ElasticSearch.
- Spent the first half of 2020 as Acting Director of Compute Engineering,
co-leading response to a multi-domain, multi-datacenter ransomware intrusion —
coordinated detection, containment, eradication, and recovery across AD and
Server Engineering.
- Datacenter convergence eliminated 75% of leased rack space across 4 new colos.
- Partnered with sales on the Brainspace Discovery 5 offering, contributing to
roughly $50M in revenue; replaced a 3-day VMware build with a 15-build/day
Vagrant + GitLab recipe.
Supervisor, Linux Engineering
Mar 2014 - Jun 2018
Managed an international team of four IT professionals supporting Linux
application and OS work, troubleshooting, patching, and code deployments.
- Centrify cost-justification analysis for legacy systems drove $250k in
annual OPEX savings.
- Designed a Change Advisory Board process that unblocked non-production
updates and minimized development downtime.
- Visualized KPIs via open-source tooling, turning capacity-planning answers
from weeks into hours.
Senior Linux Engineer
Sep 2013 - Mar 2014
Led a monitoring vision where KPIs notify on-call via a tiered notification
system, at zero incremental OPEX using open-source tooling.
Ran all facets of a Kansas City IT business: strategic planning, operations,
merchandising, marketing, customer relations, and financial management.
- Built a tablet-based GPS navigation solution for snow-removal truck drivers,
replacing hard-copy binders — paid for itself in its first season.
Systems Administrator
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NIC Apr 2008 - Apr 2011
Delivered Linux enterprise solutions across two remote sites on open-source
technology; Oracle DB and Solaris Zones for ACH and credit-card processing
under strict PCI/DSS adherence.
Senior Systems Administrator
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Sprint Apr 2001 - Apr 2007
Supported FCC-reportable, geographically redundant Messaging and Home
Location Registry services across 20+ locations.
- Negotiated vendor contract requirements enabling millisecond text-message
billing — a 4% increase in billable messages, worth $72M in the first year,
at no new software cost.